To ensure that we can serve all our neighbors efficiently and fairly, the following policies apply:

Shopping Appointments

• Do not arrive earlier or later than your scheduled appointment.
  • Arrive no more than 5 minutes early and bring a shopping list to keep your visit efficient.
    • Shoppers who arrive early will not be seen before their scheduled time and will be required to wait in their vehicle to prevent overcrowding in the waiting area.
    • Shoppers arriving 10 minutes late will forfeit their appointment and rescheduling before the next two‑week cycle is not guaranteed.
• Shoppers must complete shopping within the 15-minute appointment to avoid delays for others.
  • Volunteers are authorized to enforce time and weight limits at their discretion.

Appointment Schedule

• Shoppers are assigned an every-other-week appointment, same day and time.
• You are expected to attend all scheduled appointments; please mark these recurring dates and times on your calendar.
  • Because your appointment day and time remain consistent, we ask that you avoid calling to confirm or ask when your next appointment is, so staff can focus on serving our community.
    • Upon request, Pantry staff or volunteers can provide a written appointment card showing your regular schedule.
• Appointment changes are considered only for illness, emergency, or unavoidable work obligations.
  • Rescheduling is not guaranteed.

How to Request a Reschedule

• Call Monday–Friday, 8:00 a.m. – 1:00 p.m.
• Do not leave a message; you must speak directly with an authorized volunteer, the Pantry Manager, or the Executive Director.
  • If an authorized person is unavailable, you must call back.
    • Voicemails, emails, or messages requesting a callback to reschedule will not be acted upon. Only requests made through the required procedure will be considered.
• Failure to follow the required rescheduling process may result in loss of rescheduling privileges.

Staff time is dedicated to securing funding, sourcing food, and coordinating services for you and your neighbors. When calling procedures are not followed, it limits our ability to provide food and services to everyone who depends on the Pantry.

Cancellations

• You may leave a voicemail at any time to cancel an appointment. If doing so, please clearly state and spell your first and last name, and specify the date and time of your appointment.
• If you wish to schedule a new appointment, follow the “How to Request a Reschedule” process (above).
  • Rescheduling is not guaranteed.

No Call / No Show Policy

• Missing three consecutive appointments without notice will result in loss of Pantry eligibility.

Additional Policy

• No photography or video/audio recording is permitted on Pantry grounds.